Swimart Mermaid Waters

Established in 1988, Swimart Mermaid Waters’s highly experienced technicians and customer service professionals have ensured the health and wellbeing of hundreds of pools and spas in the Mermaid Waters area. Swimart Mermaid Waters provides an extensive and affordable range of pool and spa products and services, in-store as well as at home for your convenience.


We have been the proud owners and operators of Swimart Mermaid Waters in Queensland since 2018, providing the local community and surrounding region with premium pool and spa solutions. In fact, I, (Dave), worked as a service technician at this store 10 years ago. 

As locals, we’re actively involved in the community, regularly donating to worthwhile causes such as the Burleigh Soccer Club. 

What makes Swimart Mermaid Waters special is our expertise servicing all types of pools and spas (both commercial and residential) located in the Mermaid Waters area. Our highly experienced technicians and customer service professionals will protect your investment and ensure it is swim-ready year-round.

The Swimart Mermaid Waters team provides professional pool and spa care services, including:

  • Free computerised water testing
  • Contactless services
  • Expert advice and installation
  • High-quality pool equipment 
  • Equipment servicing and repairs
  • Replacement and spare parts
  • Weekly, fortnightly or monthly home service options 
  • Affordable pool chemicals including low-chlorine options

We’re part of a family-owned, Australasian network that brings together more than 35 years of industry experience and expertise.

We service the following suburbs and their surroundings:

  • Broadbeach, Broadbeach Waters, Mermaid Beach, Mermaid Waters, Nobby Beach, Pacific Fair, Q Supercentre, QLD 4218
  • Burleigh DC, Burleigh Heads, Burleigh Town, Burleigh Waters, Miami, QLD 4220

Call Swimart Mermaid Waters on 07 5572 5033 to arrange a free water test and have a chat about your pool or spa care needs.

David and Emma Holtmann

What the locals are saying


Promoted Products

Our Dolphin ULTIMATE robotic pool cleaner makes it super-easy to look after your swimming pool, keeping it clean and ready for fun, with minimum effort and hassle. Engineered for maximum cleaning performance with minimum effort, the Dolphin ULTIMATE robotic pool cleaner is our top of the range cleaner containing a number of eco-friendly and other […]
Hydrostorm ECO-V 150
Hydrostorm ECO-V 150
Our Hydrostorm ECO-V 150 is designed to have all the extra power you need to cope with modern day swimming pool designs. Equipped with an energy saving variable speed motor that offers the finest adjustment in operating speed with 25 RPM increments, it allows the pump’s motor speed to perfectly match the flow requirements of […]
Aqua~Health Solar Shield
Aqua~Health Solar Shield
Our Aqua~Health Solar Shield adds an ultra-thin, invisible barrier to help protect pool water from heat loss and evaporation.


What does sunscreen have to do with my pool chlorine?

In the sunnier months, the sun ‘eats’ your pool’s chlorine. To minimise chlorine loss your pool needs what’s known as ‘sunscreen’.

Using sunscreen on your pool can save you up to 50% on your chlorine expenses for chlorine swimming pools and it means shorter chlorination times for saltwater swimming pools.

Some chlorine products known as stabilised chlorines contain sunscreen, while those that don’t are referred to as unstabilised chlorines. Even with stabilised chlorines, the sunscreen level should be checked monthly.

The best way to do this is to come in and test the water at your local Swimart store.

TIP: Sunscreen helps minimise chlorine loss from your pool.

TIP: Sunscreen levels should be checked every month.

How does solar pool heating work?

There are three basic types of pool heating systems. They include solar, gas and heat pumps.
Why choose solar? Solar heating is popular because the energy to heat the water is free. You can harness the power of the sun to extend your swimming season.

The principles involved in solar pool heating are very simply illustrated. Imagine a garden hose that has been lying in the sun for hours. When you turn on the tap, out comes hot water. That’s solar heating: the sun’s energy has been absorbed by the hose and transmitted as heat to the water inside it. The hose acts as a solar collector.
TIP: Solar pool heating harnesses the sun’s power and extends your swimming season.

Why, and when, should I shock my pool?

Shocking your pool or spa kills bacteria, live organisms and burn off other contaminants (like dirt, debris or algal spores), so your pool sparkles and you can swim safely, sooner – within 15 minutes in some cases!
In some circumstances (when your pool or spa is very low on chlorine) you may need to ‘shock’ it by adding a large dose of chlorine.
Talk to your local Swimart pool and spa specialist about when and how to correctly shock your pool.
TIP: Shocking your pool helps your pool sparkle so you can swim safely, sooner.

How do I maintain correct chlorine levels in my pool or spa?

Contrary to popular opinion, too much chlorine can make swimming uncomfortable by creating sore eyes and itchy skin for swimmers. Maintaining correct chlorine levels at all times is important.
Take a sample of your pool water along to your local Swimart pool and spa specialist for computer testing. They will analyse your pool or spa water and advise you on how much chlorine is suitable for your pool or spa.
TIP: Correct chlorine levels ensure a comfortable and safe swimming environment.

Why is balancing pool water important?

Chemically balanced and sanitised water (measuring correct sanitiser, pH, alkalinity and calcium levels) prevents scaling, corrosion, as well as unnecessary damage to pool equipment and allows sanitisers to work effectively.
It also ensures that your pool water is safe to swim in. If water is out of balance, the effectiveness of sanitation is diminished and you may need to use more chemicals to maintain clean and healthy water. Balanced water looks better, too!
Talk to Swimart today about how to sanitise your pool water.
TIP: Balanced pool water prevents unnecessary pool and equipment damage and provides a safer and healthier swim.

I’ve heard you need to balance your pool water after storms or rain. Why?

Heavy rain can change the pH level of your pool water. Water out of balance is uncomfortable for swimmers (think irritated skin and sore eyes). It can cause expensive damage to your pool and equipment and interfere with pool sanitisation.
Hurry! Ask your local Swimart pool and spa specialist about getting the right balance for your pool type and size.
TIP: Always balance your pool water after rain.

I’ve heard pool covers are helpful. Why would it be good to own one?

Pool covers save water by reducing evaporation and heat loss, plus they keep leaves and other debris out of your pool. Pool covers can extend your swimming season by keeping heat in! They also help preserve the chemical balance of your pool’s water and keeps the pool cleaner, saving you time and money.
Talk to Swimart about pool covers, blankets and other protective measures for your pool.
TIP: Pool covers extend your swimming season, reduce heat loss, reduce evaporation and chemical use and keep debris out of your pool.

My pool cleaner needs a tune up. Where should I start?

To keep your pool cleaner in good working condition, regularly clean your skimmer box and pump basket. Backwashing and rinsing your filter regularly will also help. Many factors impact upon the performance of your pool cleaner, including dirty filters, excessive chemical use, unbalanced water and incorrect suction levels.
Talk to your local Swimart pool and spa specialist about how to maximise the performance of your pool cleaner year-round.
TIP: Clean your skimmer box and pump basket and backwash your filter regularly to keep your cleaner in top condition.

How do I safely handle and store pool chemicals?

Chemicals are potentially dangerous and may present some hazards if not used properly. Carefully follow the manufacturer’s instructions for the use and storage of chemicals and follow these tips:
• Never allow pool chemicals to mix with each other or household chemicals. Use a clean scoop for each chemical and never combine material from “old” and “new” containers. Chemical reactions could take place resulting in possible fires or explosions.
• Never use metallic utensils- use plastic, glass, china or enamelware utensils and buckets only, and be sure that they are clean and dry.
• Add chemicals to water. Never add water to chemicals.
• Always add chemicals directly to the pool water, either in a suitable feeder, distributed across the surface of the pool, or diluted and poured into the water. Follow label use instructions.
• Never add chemcials to the pool water while swimmers are using the pool.
• Keep chemicals out of reach of children.
• Never reuse old chemical containers.
• Wash out empty disinfectant containers before disposing to eliminate danger of fire, explosion or poisoning.
• Carefully clean up any spilled chemicals with large amounts of water to dilute and wash away the chemcials.
• Do not inhale dust or fumes from any pool chemicals. If necessary use protective devices from breathing, handling and eye protection.
• Promptly wash off any residues which get on your skin.
• Chemicals for test kits should be replaced each year.
• Keep the original lids on all chemical containers and makre sure the lids are closed tightly when not is use.
• Don’t stack different chemicals on top of one another.
• Keep liquid chemicals away from dry chemicals.
• Physically seperate all different forms of chemicals.
• Store your chemicals in a clean, cool, dry, well-ventilated area.
• Do not store chemicals near the pool heater.
• Keep acids away from other chemicals.
• Do not sore your pool chemicals where other flammable items may mix with them. For example, a mixture of pool chemicals and fertilizer can cause a fire or explosion.
• Add each chemical to the pool separately.
• Follow all label directions and use instructions carefully.
• Keep your hands clean and dry, and wash your hands before and after handling chemicals.
• Always have your pump on when adding chemicals, and filter the water for at least two hours prior unless specified by your local Swimart pool and spa specialist.
• Use protective eyewear and clothing when handling chemicals
See your local Swimart pool and spa specialist for more tips on pool chemical handling safety. TIP: Wash your hands after handling pool chemicals. TIP: Don’t mix your pool chemicals.

How can I get the most from my sand filter?

Over time, the sand in your filter will become uneven as a result of ‘water channeling’. This reduces your filter’s ability to effectively and efficiently do its job – and clean your water. For optimum filtration, it is recommended that you replace sand, on average, every five years.
To find out how to get the most from your filtration system and discuss sand replacement, speak to your local Swimart pool and spa specialist.
TIP: Replace your sand approximately every five years.

I live in a leafy suburb and I’m tired of cleaning my skimmer basket. Help!

Filter socks, which trap large leaves, debris and small dirt particles, offer a low-cost, easy way to keep your pump basket clean and minimising larger debris from going into your filtration system. Filter socks are simple and quick to replace, too – saving you time!
Find out about filter socks at your local Swimart pool and spa specialist.
TIP: Filter socks keep the larger debris out of your pool filtration system, saving you time.

My pump is sounding noisier than normal. What are the likely causes?

Leaky pump seals are a common cause of pump noise. It’s likely that the pump’s seals have leaked, allowing water inside the bearings, drying them out.
In most cases, your local Swimart pool and spa specialist can repair bearings and seals. Talk to Swimart today.
TIP: If your pool pump is unusually noisy, check seals and bearings.